Primary Purpose:  

• To provide consulting and software support for the Skyward Student Information Services software and state mandated “PEIMS” Data Reporting System utilized by participating school districts.

Education/Certifications:

• High School Diploma
• College degree preferred

Special Knowledge/Skills: 

• Must be knowledgeable in school processes and procedures including but not limited to:
• Student Attendance Accounting
• Master Schedule Building/Student Scheduling
• Grade Reporting/Transcripts
• Student specific Texas PEIMS reporting
• Excellent computer skills (Microsoft Office).
• Basic PC skills, use of WinZip, and installation of programs.
• Strong analytical thinking and problem-solving abilities.
• Must be able to work under pressure and meet deadlines, both independently and as part of a team.
• Must possess excellent communication, public relations, and interpersonal skills.
• Must be able to multi-task.
• Some knowledge of Windows servers and networks.
• Must have certifications in all core modules.

Specific Responsibilities and Duties for the Skyward Student Consultant

Support

• Provides support to customers through: telephone and email support or use of webinar software, workshops and individual training sessions.  Documents details of customer cases for future support reference; on site visits if warranted, and escalates qualified issues.
• Communicate issues efficiently to vendors in achieving quality resolutions quickly.

Training

• Trains local school district users in the proper procedures for the utilization of the supported Skyward Student Information Services software.
• Prepares materials, media, and presentation data for workshops.
• Participates in the presentation of materials at workshops and training sessions.

Quality Service Objectives

• Anticipates and prepares for timeline of districts’ responsibilities.
• Provide customers with subject matter expertise
• Develops problem solving skills, including troubleshoot new development of the product.
• Assists in conducting user meetings at prescribed times.
• Coordinate 3rd party interface solutions between district, vendor, and Region 10 personnel if applicable.
• Present demonstrations for potential customers.
• Ability to deviate from established procedures without direct supervision as necessary to best accommodate customer demands.
• Lead or assist consulting and database setup of LEA’s converting to Skyward.
• Other duties as may be assigned.

• Two to three years' experience as consultant supporting and training Skyward Student Information Systems software or as a user of computerized Skyward Student Information Software required. 
• Actual Texas school district experience preferred.