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DISTRICT:   Region10 Education Service Center
STATUS:  CLOSED
POSTING DATE:  08/24/2022
CLOSING DATE:  
POSTING NUMBER:  082145
LOCATION:  Technology & Data Services, R10
POSITION:  Skyward Student Specialist
JOB DESCRIPTION:  

Primary Purpose:

  • To provide consulting and software support for the Skyward Student Information Services software and state mandated “PEIMS” Data Reporting System utilized by participating school districts.
JOB QUALIFICATIONS:  

Education/Certifications:

  • High School Diploma
  • College degree preferred

Special Knowledge/Skills:

Must be knowledgeable in school processes and procedures including but not limited to:

  • Student Attendance Accounting
  • Master Schedule Building/Student Scheduling
  • Grade Reporting/Transcripts
  • Student specific Texas PEIMS reporting 

 

  • Excellent computer skills (Microsoft Office)
  • Basic PC skills, use of WinZip, and installation of programs
  • Strong analytical thinking and problem-solving abilities
  • Must be able to work under pressure and meet deadlines, both independently and as part of a team
  • Must possess excellent communication, public relations, and interpersonal skills
  • Must be able to multi-task
  • Some knowledge of Windows servers and networks
DUTIES AND RESPONSIBILITIES:  

Responsibilities and Duties Common to all Region 10 ESC Employees:

  • Ability to work on and enhance a team
  • Utilize time wisely for effective management of position responsibilities and to ensure timelines are met
  • Maintain punctuality in daily work times, appointments, and meetings
  • Maintain a positive, customer friendly, and professional tone in all communication (i.e. email, written, and verbal)
  • Participate as an effective team member who contributes to center-wide strategic planning goals
  • Display proficient levels of technology applications and remain current in the area of digital integration
  • Perform other duties as may be assigned by Region 10 Leadership
  • Prepare and organize resources, train, and collaborate with Region 10 personnel
  • Exhibit initiative in identifying problems and suggesting solutions in a positive manner
  • Exhibit good judgement and decision making
  • Keep supervisor informed of program and district needs
  • Maintain up-to-date entries in Region 10 databases and accurate records for tracking and invoicing
  • Adhere to Center procedures, guidelines, and policies 

Specific Responsibilities and Duties for the Skyward Student Support Specialist

Support

  •  Provides support to customers through: telephone and email support or use of webinar software, workshops and individual training sessions.  Documents details of customer cases for future support reference; on site visits if warranted, and escalates qualified issues.
  • Communicate issues efficiently to vendors in achieving quality resolutions quickly.

Training

  • Trains local school district users in the proper procedures for the utilization of the supported Skyward Student Information Services software.
  • Prepares materials, media, and presentation data for workshops.
  • Participates in the presentation of materials at workshops and training sessions.

Quality Service Objectives

 

  • Skyward module training and certification process.
  • Anticipates and prepares for timeline of districts’ responsibilities.
  • Provide customers with subject matter expertise
  • Develops problem solving skills, including troubleshoot new development of the product.
  • Assists in conducting user meetings at prescribed times.
  • Coordinate 3rd party interface solutions between district, vendor, and Region 10 personnel if applicable.
  • Present demonstrations for potential customers.
  • Ability to deviate from established procedures without direct supervision as necessary to best accommodate customer demands.
  • Use own judgment on customer inquiries that fall outside of normal procedure.
  • Other duties as may be assigned by the Information Services Support Coordinator.
REQUIRED EXPERIENCE:  
  • Experience as consultant supporting and training Student Information Systems software or as a user of computerized Skyward Student Information Software preferred.  Actual Texas school district experience preferred.
OTHER INFORMATION:  Submitted applications will be reviewed and applicants may be selected for interviews during the posted time-frame. Offer for employment may occur during the posted period.
APPLY TO:  www.teacherjobnet.org
SALARY:  $42,500-$55,318 (Estimate based on experience and skill set.)
MONTHS:  12
WORK HOURS: FROM - 8:00 am   TO - 4:30 pm
GRADE / STEP:  Pay Grade 803
START DATE:  ASAP