FREQUENTLY ASKED QUESTIONS

From www.teacherjobnet.org, click on “Forgot My User ID and/or Password”. On the next screen, follow the instructions to request your information be sent to you. Enter your Social Security Number in the box provided. Then click the “HERE” button. If you have changed your email address so that it is no longer what is listed on your application, this process will not work for you and you will need to use the Alternative Method described on the Help screen or below.

It is recommended that you add TJN@region10.org to your e-mail address book before completing the above process, as some e-mails are routed to SPAM mail boxes or blocked by filters and not found. If you’ve requested an email with your User ID and/or Password to be sent to you, and you don’t see it, the first step you need to take is to look in your SPAM folder.

Alternative Method to retrieve User ID and/or Password: If the above method is not helpful in recovering your User ID and/or Password, send an email to tjn@region10.org In the Subject of the email enter “User ID and Password Recovery”. You will receive, via return email, a Word document. Complete the requested information in the Word document and send back to tjn@region10.org. The Teacher Job Network Help Desk will research the database to recover your USER ID, reset your Password and send the information back to your email address.

Question 2

Can I have more than one type of job application?

Yes, you can have multiple types of job applications within your account. If you wish to create more than one CATEGORY of application, do the following:

From www.teacherjobnet.org, click on “Your Teacher Job Network Job Application”. Log in to your account. As long as you have submitted any application you’ve already started on the screen that asks “What type of position are you applying for ?”, you can then select another application type you wish to complete by clicking on the radio button beside your selection. Next, click on the Start/Edit Application button and continue with the new application, as you did the previous one. Be sure to submit so your data is saved and your application becomes available to the districts and charter schools. Applying for positions in more than one category allows common information between the types of applications to be stored so you won’t have to re-enter it. Submitting a 2^nd type application will not erase the information in your previous application.

Remember that this is the BASIC application and does NOT route your application for a specific job. That must be done through the Search for a Job area of the web site.

Question 3

I entered an incorrect Social Security Number on my application. How can I fix that?

Once a bad SSN has been entered into the system, it cannot be changed. That application has to be submitted and then deactivated. After you have deactivated the application with the bad SSN, you can then start a completely new application, with the correct SSN, by going back to “Create a TJN Account (First Step)”. None of the data you entered into the previous application will be carried over; all data and records will need to be submitted again from the beginning. If you need assistance deactivating an application, please refer to #26 in Frequently Asked Questions.

Question 4

I’m trying to create an account but keep getting an error message. What am I doing wrong?

If you are trying to create an account without entering a Social Security Number, you will be blocked from creating an account. In order to use this specific system, you must have a valid SSN, as that is required so school districts can verify your criminal records background information. The system is secure and your SSN is only available to be seen by authorized district users of the system.

Question 5

My personal information has changed. How do I change a telephone number or address on my application?

Log in to your application. Click on Start/Edit Application at the bottom of the screen. Next click on “Contact Information” on the left side of the display. You can change pertinent information there. Be sure to submit the application so the new information is properly updated and recorded.

Question 6

I’ve applied to a district but they tell me they can’t see my application. What could be wrong?

If you’ve been told that a district can’t find your application, you should trouble-shoot your application as a first step.

1. Log in to your application and look under Hide or Block Application. Be sure you’ve not blocked the district in question from seeing your application. If you have, you may unblock it on this screen.

2. Be sure you’ve actually applied for the position in question. To check a list of jobs to which you’ve applied, log in to your application. The first page after you log in has a selection “Applied Positions” near the bottom of the screen. When you click on “Applied Positions”, another screen opens that displays the jobs you have successfully applied for. If you don’t see the appropriate position there, go to “Search for a Job” and apply there.

3. If the above options still don’t allow the district or charter school to locate your application, send an email to tjn@region10.org for further assistance. We will need the name of the school district and person who has told you they can’t see your application.

Question 7

I've applied to an AC program but not yet been accepted. How do I show that on my application?

On the Certification/Licensure page, under Program Status, check Letter of Eligibility Issued.

Question 8

I have a double certification but the system doesn't accept that information. What should I do?

Question 9

How can I apply for a job that requires certification if I’m not certified?

If you want to apply for a job that is posted as requiring certification, but you are not certified, follow the steps below to work through that part of the application process on the Certification/Licensure screen:

1. Click on the button beside “Do you have a valid teaching certificate or enrolled in a traditional university based education program?”

2. Press Continue

3. On the next page, answer the 2 questions presented about the PPR and fingerprinting

4. Press Continue and you will be able to move to the next section.

Question 10

My references haven’t been returned. I need to update information on references and have another link sent to them. How do I add a new reference?

To resend a reference form to someone on your reference list, log in to your application. Go to the References Section and click on Add Entry.

Re-enter all the information for that reference to receive a new request. Once that is done, exit your application by going through the Agreement and Submit steps. A new request form will be sent to your reference shortly.

Because references are time-sensitive forms, you may wish to contact the reference to let them know a new form will be arriving. If they don’t see it easily, they may need to also check their Spam mailbox.

The reference is sent a timed link. The reference has 10 days in which to complete the request.

A submitted reference cannot be updated, you will need to re-enter and re-submit that reference.

Question 11

How do I know if my References have responded? Can I see the responses my references return for me? Can I modify any reference information?

Check with your References if you have questions about whether they responded.

No, you cannot see reference responses.

You cannot modify information about a reference.

Question 12

Must I attach supporting documents in order to submit my application, or may I submit my application and go back and attach documents at a later time?

You are not required to attach supporting documents to submit your application. You can go back in later, by going to www.teacherjobnet.org and clicking on “Your Teacher Job Network Job Application” to log in to your app. Go to the screen that asks the type position you are applying for and click on Start/Edit Application. Go to Supporting Documents and add the additional documents you wish to upload.

You will not be able to modify or delete documents already submitted. Those documents will be retained for a period of 2 years, per the TJN records retention policy that is specified on the Supporting Documents screen. You will only be able to add new documents, or updated versions of previous documents.

Question 13

My Supporting Documents won’t attach. What can I do to resolve this?

The problem likely has to do with formatting and/or size of your documents. You may have tried to upload file formats not supported by the application. You may have made your files in some other non-supported file format. Please save your documents that did not upload successfully to a supported file format. The “Supporting Documents” section of the application outlines the types of documents supported. To upload the documents, please click the browse button next to the appropriate box to find the file on your computer. The following are the only allowed file types / extensions for upload: Microsoft Word (.doc), Joint Photographic Experts Group (.jpg) and Portable Document Format (.pdf). All other file types will be rejected. Please note that a scanned document should be in JPG file format.

If your document is larger than 4MB, it will not attach. To reduce size, it is recommended that you re-scan your document(s) separately. Set dpi (dots per inch) to no more than 150. Use only black and white; no color or grayscale.

Question 14

I don’t have a scanner to modify my documents. What can I do?

You will need to take your documents to an office supply store that can scan items for you. Be sure you tell them to scan each document separately. If your document is larger than 4MB, it will not attach. To reduce size, it is recommended that you scan each document(s), separately, to its own file. Set dpi (dots per inch) to no more than 150. Use only black and white; no color or grayscale.

Question 15

How long will my Document and References be retained?

The Teacher Job Network’s Record retention policy follows that of Region 10’s, which is governed by Texas State Library and Archive Commission standard GR, 1050-14. The Employment Application Retention Period is 2 years from date of creation or last action. You may review the Retention Schedule for Records Common to All Local Governments at http://www.tsl.state.tx.us/slrm/recordspubs/gr.html#5.1,

Scroll down to Section 3-1: Personnel Records and look at 1050.14.

The records retention requirements of the Teacher Job Network are reviewed with each School District and Charter School Teacher Job Network user.

Documents and/or references cannot be removed, nor can they be revised. However, you my upload additional documents anytime or add additional references. All documents and references are date stamped, and most districts normally review the documents that have the most current date.

Question 16

How can I be sure my application is visible to the districts I've selected?

When you “SUBMIT” your application, you receive a confirmation e-mail of no reply@teacherjobnet.org that says “Submitted Teacher Job Network Application. That is your confirmation.

This confirmation is only for the basic TJN application. In order to apply for specific job postings, please see Frequently Asked Question #23.

Question 17

I can't see my application on line when I try to log in. Where is it?

The new Teacher Job Network system went live on January 5, 2009. If you filled out an application on the old system, you will not be able to find it on the current one. The web site you should be using is: www.teacherjobnet.org.

Question 18

I applied through Dallas ISD but my login doesn't work on the Teacher Job Network system. What is wrong?

Dallas began using the TJN system on May 1, 2009. If you applied with Dallas prior to that date, you will not be able to access your application on TJN and must complete another application. Dallas ISD then left the TJN application system on September 1, 2011, and no longer uses TJN for their applicants. They have their own application system that can be found at www.dallasisd.org under Jobs.

Question 19

Where do I view the documents I’ve uploaded?

The first page after you log in has a selection “View Uploaded Documents”. When you click on “View Uploaded Documents”, a page opens that displays the documents you have successfully uploaded. If you have submitted your application, you will be able to see your attached documents, but they won’t be visible until AFTER you submit your app. You cannot edit or delete documents that you’ve uploaded.

Question 20

Any time I make CHANGES to my application, do I have to click on Agreement/Consent and Submit to get the information to upload and reflect new data?

Yes.

Question 21

I completed the application and saved it, but now all my information is gone. What happened?

Data entered in an application is retained for 7 days. After that it is deleted. It is very important that you Submit your application within 7 days, whether it is complete or not, if you want your data retained. You can log back in and make changes after your application has been submitted.

Question 22

Where do I enter substitute work on my application?

Add any Substitute Teaching experience in the Duties and Responsibilities section under Teaching Experience, from the Work Experience page of your application

Question 23

How do I apply for a specific position, rather than just sending my application to a generic district?

You must have previously completed and submitted an application. To apply for a specific position, go to www.teacherjobnet.org and then to Search for a Job. Go to the next screen. You can select #1 and create a job search, or you can go to Job Categories. Browse through applicable positions, and if you find a job you wish to apply for, click on the job title, which will open the posting to a job description. Click on the word “Login” (located in the middle of the screen under the TJN logo). Be aware that you MUST be logged in to apply for job postings, and your application must be active. A page will open and you enter your User ID and Password. If your log in was successful you will be taken back to the Job Posting screen. Next you must click on "To apply for this job click here”. When you do that, the wording changes to say “You have successfully applied for this job”.

Note: You must have completed an application for the category of position you wish to apply for first. Example, if you wish to apply for a Certified position, you must have a submitted Certified application active.

Question 24

I’ve applied for several positions via Search for a Job. How can I see where I’ve applied and for what positions?

From the Teacher Job Network home page, www.teacherjobnet.org, click on “Your Teacher Job Network Job Application” and log in to your application. On the screen that appears next, scroll to the bottom of the page and click on Applied Positions. The next screen will open a list of districts/charter schools to which you’ve applied, along with the date, position title and Posting Number.

Question 25

I've accepted a position with a district. What should I do about my active application?

Log into your on-line application and on the screen that asks what type position you are applying for, scroll down to the bottom and click on Activate / Deactivate Application. On the next screen, click on the Deactivate button.

Question 26

Activate / Deactivated Applications

Your application is currently marked “Deactivated”. To change that status to Active, login into your application. On the screen that comes up, scroll to the bottom and click on Activate / Deactivate Application. Next, click on the Activate button for the category of application you want to reactivate. Now click on the Update button. You have made your application active to the TJN Consortium of Schools.

Please remember, as displayed on www.teacherjobnet.org; An applicant may at any time deactivate or reactivate their application. Applications will automatically become deactivated unless applicant logs in at least once every 60 days. Applying for a job through Search for a Job is NOT the same as logging into your application, nor does it meet the required criteria to keep your application active.

Question 27

What version of Internet Explorer do I need?

Internet Explorer version 7 or higher. To update your Internet Explorer to version 8, follow the link to www.microsoft.com/windows/internet-explorer/default.aspx#.