Education/Certifications:

• High School Diploma
• College degree preferred
• TASBO Certified preferred
• Non-degreed applicants should possess TASBO Certified Texas School Business Specialist (CTSBS) or complete within the first year of Region 10 employment.  Must complete the TASBO Certified Texas School Business Official (CTSBO) certification within 18 months of Region 10 employment.
• Degreed applicants should possess either Certified Texas School Business Specialist (CTSBS) or Certified Texas School Business Official (CTSBO) or complete within first year of Region 10 employment.  Must complete the Registered Texas School Business Administrator (RTSBA) certification within 18 months of Region 10 employment.

Special Knowledge/Skills:

Must be knowledgeable in school processes and procedures including but not limited to:  

• Budgetary
• Payroll
• Employee Management
• State Reporting
• Excellent computer skills (Microsoft Office).
• Strong analytical thinking and problem-solving abilities.
• Must be able to work under pressure and meet deadlines, both independently and as part of a team.
• Must possess excellent communication, public relations, and interpersonal skills.
• Must be able to multi-task.
• Strong analytical thinking and problem-solving abilities.
• Some knowledge of Windows servers and networks.

Responsibilities and Duties Common to all Region 10 ESC Employees:

• Ability to work on and enhance a team
• Utilize time wisely for effective management of position responsibilities and to ensure timelines are met            
• Maintain punctuality in daily work times, appointments, and meetings
• Maintain a positive, customer friendly, and professional tone in all communication (i.e. email, written, and verbal)
• Participate as an effective team member who contributes to center-wide strategic planning goals
• Display proficient levels of technology applications and remain current in the area of digital integration
• Perform other duties as may be assigned by Region 10 Leadership
• Prepare and organize resources, train, and collaborate with Region 10 personnel
• Exhibit initiative in identifying problems and suggesting solutions in a positive manner
• Exhibit good judgement and decision making
• Keep supervisor informed of program and district needs
• Maintain up-to-date entries in Region 10 databases and accurate records for tracking and invoicing
• Adhere to Center procedures, guidelines, and policies

Specific Responsibilities and Duties for the Skyward Student Support Specialist Support

• Provides support to customers through: RMS system, telephone and email support or use of webinar software, workshops and individual training sessions.  Documents details of customer cases for future support reference; on site visits if warranted, and escalates qualified issues.
• Communicate issues efficiently to vendors in achieving quality resolutions quickly.

Training  

• Trains local school district users in the proper procedures for the utilization of the supported Skyward Business Services software.
• Prepares materials, media, and presentation data for workshops.
• Participates in the presentation of materials at workshops and training sessions.
• Quality Service Objectives
• Skyward module training and certification process.
• Anticipates and prepares for timeline of districts’ responsibilities.
• Provide customers with subject matter expertise
• Develops problem solving skills, including troubleshooting new development of the product.
• Assists in conducting user meetings at prescribed times.
• Coordinate 3rd party interface solutions between district, vendor, and Region 10 personnel if applicable.
• Present demonstrations for potential customers.
• Ability to deviate from established procedures without direct supervision as necessary to best accommodate customer demands.
• Use own judgment on customer inquiries that fall outside of normal procedure.
• Other duties as may be assigned by the Assistant Director of Information Services.

• Experience as consultant supporting and training Business Systems software or as a user of computerized Skyward Business Software preferred.  Actual Texas school district experience preferred.